Insights
From practice, for practice
Articles on IT operations, software packaging and the decisions behind OpsCloud365 and AppCloud365. Written by the people who work on them.
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From order to installation: AppCloud365 packages in the OpsCloud365 service catalogue
Two products, separate data, one flow: how a software order in the self-service portal travels through approval and fulfilment group to a package from AppCloud365, and where the line between the two tools runs.
3 min read
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Invent nothing: four rules AppCloud365 follows when it builds a package
A package that fails silently in deployment costs more than one that is never built. Why we verify hashes, never guess commands, obtain tooling only from official sources and report exit codes unchanged.
3 min read
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Entitlements versus consumption: licence compliance without a spreadsheet
How many licences do we own, how many do we use, and how sure are we? How OpsCloud365 compares seats with installations and assignments and turns the result into a status per product.
3 min read
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WinGet provides the installer, PSAppDeployToolkit the behaviour
The WinGet catalogue knows more than 14,000 applications with installer, hash and silent switches. What it lacks for enterprise deployment, the PSAppDeployToolkit adds. Why AppCloud365 combines the two.
3 min read
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Priority is not an opinion: impact, urgency and the SLA clock
Why we calculate the priority of an incident from a matrix instead of letting people argue about it, how SLA deadlines are derived within business hours, and when the clock is allowed to stop.
3 min read
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One notebook, seven states: the asset lifecycle in OpsCloud365
From purchase order to disposal: how we model the path a device takes through IT, why goods receipt is the most important click, and what an audit has to do with trust.
3 min read
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